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Your advertising doesn't matter
Not to journalists, at least.
Don't even think about demanding that a news item be used because your
business is an advertiser - nothing is more effective at irritating a
journalist. There is a long-standing, deep-seated hostility between editorial
and advertising departments in the media.
Create a media kit
A media kit (aka "press
pack") is a pack of information which summarises your organisation
and its values. In fact the effort of creating the media kit is a useful
marketing exercise, since it forces you to identify the important features
and the critical messages of your business.
The
pack should be a mix of (a) instant explanation and (b) explanatory background.
A journalist skimming your press release needs the instant explanation;
the background might be filed for future reference, for use say when the
journalist is preparing to interview you or researching a feature article
about your business.
It
should be available for immediate despatch to enquiries from journalists;
you'll also want some or all of the information available at press conferences
and supplied as backgrounders with major press releases (but don't bother
for run-of-the-mill releases that at best will generate only a few lines
of publicity). And if you attend a trade show, be sure to leave copies
of your press kit in the press room - along with a description of your
exhibit and an accompanying press release, of course.
The
press kit is best maintained as a directory of word-processor documents
and relevant images on your PC, so that all or part of it can be printed
off as required. For press conferences you'll probably want to put the
material into a folder or binder; these days it's also acceptable to supply
background information on CD-ROM. And of course it will be available for
reference on your website (though make sure the online version is kept
up to date - it's easy to neglect those web pages).
So
what should you include in a press kit? That depends on your organisation
and how much you really have to say, but the basics would include these:
- A one-pager on your
company - bullet points for what it does, what named products or services
it has, target markets, who's in charge, key dates (starting with how
and when the company started), significant customers or milestone orders.
- A bio sheet - one-page
biographies for key personnel along with a photograph and contact details
(direct-line phone number, email address)
- Product sheets -
one page on each of your major product or service lines, hinting at
USPs and including indication prices
- Your corporate brochure
- Contact details
for key spokespeople
- Anything else that
might be relevant and/or available - reprints of previous articles about
your business, for instance, or a list of customer references
- Prints of photographs
- mugshots of your key people, perhaps a pic of your main office, and
product shots of some kind: plus a graphic of your logo - with the promise
that digitised images are available on request.
Put this lot in a folder
(don't staple it - the journalist may want to bin some of your material
to minimise the storage requirement) with your company name and contact
details on the front. Alternatively, or additionally, put the whole lot
on to a CD-ROM: that way you'll also be able to include a good selection
of ready-to-use digitised photographs.
"Off the record" isn't
Or at least it probably isn't.
For both parties, the most satisfactory basis for an interview is where
anything you say can be used and quoted by the journalist. If you don't
want to see something in print or hear it on the air, don't say it at
all. This includes any conversation before and after the formal interview.
There
may be occasions when you and the reporter will want to cover some topical
issue that you would prefer to be non-attributable or off-the record;
your comments might be quoted, but not in such a way that you could be
identified. In that case it is vital to establish some unambiguous ground
rules before the interview starts. Crucially, you cannot say something
and then remark "that comment was off the record, but the way".
You
can lay down the law here, and most journalists will be happy to accept
the restrictions (make sure the notepad is laid aside and the tape recorder
switched off when you go off the record). If the journalist cannot accept
your terms it would be better to terminate the interview before it starts.
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